Effective Date: August 2, 2026
At TheAtomAgency LLC, we are committed to delivering high-quality content marketing and digital marketing services. We value transparency and strive to ensure every client understands our refund practices before purchasing our services.
By purchasing our services, you agree to the terms outlined in this Refund Policy.
Company Information
TheAtomAgency LLC
1016 S 7th St
Bismarck, ND 58504
United States
Phone: +1 (701) 354-6454
Email: contact@theatomagency.com
Our Commitment
Our goal is to provide professional marketing solutions tailored to each client's unique business objectives. Because our services involve customized strategy, creative work, consulting, and digital deliverables, refunds are handled differently from purchases of physical products.
Service-Based Refund Policy
Most services provided by TheAtomAgency LLC are customized specifically for each client. Once work has begun, resources, research, planning, and creative development are immediately allocated to the project.
For this reason, completed work and services that have already been delivered are generally non-refundable.
Cancellation Before Work Begins
If you cancel your project before any work has started, you may be eligible for a full refund of any amounts paid, less any non-refundable payment processing fees charged by the payment provider, where applicable.
Cancellation After Work Has Started
If work has already begun but has not been completed, refunds may be issued at our sole discretion based on factors including:
The amount of work completed
Time invested
Project milestones achieved
Costs already incurred
Third-party expenses
Deliverables already provided
Any approved refund may be partial rather than full.
Completed Services
Once services have been fully completed and delivered, no refunds will be issued.
Examples include, but are not limited to:
SEO audits
Content strategies
Blog articles
Website copy
Marketing consultations
Social media content
Content calendars
Brand messaging
Marketing reports
Completed digital deliverables
Client Delays
If a project is delayed because the client fails to provide required information, approvals, or materials within a reasonable period, TheAtomAgency LLC reserves the right to:
Pause the project
Reschedule project timelines
Close the project after extended inactivity
Client delays do not automatically qualify for refunds.
Subscription Services
If we provide recurring marketing or subscription-based services, cancellation requests must be submitted before the next billing cycle.
Once a subscription payment has been processed, that billing period is generally non-refundable unless required by applicable law.
Duplicate or Incorrect Charges
If you believe you have been charged in error or have been charged more than once for the same service, please contact us immediately.
Verified duplicate or incorrect payments will be refunded promptly.
Chargebacks
We encourage clients to contact us directly before initiating a payment dispute or chargeback.
Initiating a chargeback without first attempting to resolve the matter may result in:
Suspension of current services
Termination of future services
Additional documentation being provided to the payment processor regarding the completed work
Exceptional Circumstances
We understand that unexpected situations may occur.
Refund requests resulting from extraordinary circumstances will be reviewed individually. While we cannot guarantee approval, we will make every reasonable effort to reach a fair resolution.
How to Request a Refund
To request a refund, please contact us with:
Your full name
Company name (if applicable)
Email address used for the purchase
Invoice or order number
Description of the issue
Reason for requesting a refund
Refund requests should be sent to:
Email: contact@theatomagency.com
or by mail to:
TheAtomAgency LLC
1016 S 7th St
Bismarck, ND 58504
United States
Refund Processing
If a refund is approved, it will generally be processed using the original payment method.
Processing times may vary depending on your financial institution or payment provider, but refunds are typically completed within 5–10 business days after approval.
Changes to This Refund Policy
TheAtomAgency LLC reserves the right to modify this Refund Policy at any time.
Any updates will be published on this page together with a revised Effective Date.
Continued use of our services after updates become effective constitutes acceptance of the revised Refund Policy.
Contact Us
If you have any questions regarding this Refund Policy, please contact:
TheAtomAgency LLC
1016 S 7th St
Bismarck, ND 58504
United States
Phone: +1 (701) 354-6454
We value every client relationship and are committed to providing professional service, clear communication, and fair resolutions whenever possible.
